Extended Coverage Acct Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Extended Coverage Acct Manager

Job ID #

J2169

Job Family:

Operations

Reports To Position:

FLSA

PRIMARY PURPOSE

Provide customer account services to all accounts on weekend and/or night hours. Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.

ESSENTIAL FUNCTIONS

Proactively communicate and provide creative solutions for customers when service is in jeopardy.

Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.

Develop and grow customer relationships while assisting in balancing the freight capacity.

Ensure customers’ needs are being met in a timely manner while maximizing on additional opportunities for the company.

Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.

Input all load information to the system accurately.

Ensure customer information is accurate and current.

Ensure a successful hand off to next shift and those Account Managers are informed of on-going concerns.

May be asked to fill in for Account Managers on as needed basis.

Proactively work to assist others in achieving the organization's objective.

Bachelor's degree in business related field or equivalent combination of education and/or experience required.

1+ years' experience in Operations, Account Management and/or Sales required.

Previous experience in transportation preferred.

Must possess outstanding telephone skills.

Must be able to set priorities.

Must possess excellent time management skills.

Must be able to work in a fast-paced team environment.

Must be able to adapt to changing priorities.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.