Dedicated Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Dedicated Manager

Job ID #

K2066

Job Family:

Operations

Reports To Position:

FLSA

PRIMARY PURPOSE

Complete ownership of the dedicated fleet, fully accountable for the profitability of the fleet, primary customer contact, and day to day operations.

ESSENTIAL FUNCTIONS

Communicate effectively and professionally with assigned customer personnel on all levels while developing solid relationships to enhance growth.

Coordinate with assigned customers operations teams and third party organization's to effectively book and manage backhauls.

Facilitate operations and increase efficiency while incorporating customer's in-house processes and systems.

Perform planning, driver management and customer service functions as needed.

Coordinate across multiple facilities and personnel to ensure 24/7 customer satisfaction is achieved.

Coordinate and maintain regularly scheduled trailer and tractor maintenance including DOT and PM services as well as Skybitz provisions.

Ensure on time delivery and monitor and trace loads so that follow up can be made to customers regarding late pickups and/or deliveries.

Ensure billing, Electronic Data Exchange (EDI), and statistical information is submitted timely and accurately.

Drive profitability for KNX by highlighting opportunities and engaging KNX Dedicated Operations to continuously improve solutions.

Develop a personal and professional relationship with each Driving Associate that leads to exceptional safety, service, equipment care, fuel performance and retention.

Ensure payroll accuracy for assigned drivers.

Proactively work to assist others in achieving the organization's objectives.

Associates degree or equivalent combination of education and/or experience required.

2+ years' in Operations and/or Planning and/or Customer Accounts in the transportation and/or retail industry required.

Must be able to work under stress while remaining professional at all times.

Must be able to work independently.

Must be able to present information clearly and concisely.

Must be customer focused.

Must possess exceptional communication skills.

Must possess strong MS Office skills.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.