After Hours Customer Account Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

After Hours Customer Account Specialist

Job ID #

J2067

Job Family:

Operations

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Perform Customer Service functions regarding scheduling of pickup and delivery appointments for specific accounts assigned to the department. Provide assistance to National Account teams. Responsible for daily hands on customer related situations and resolving load discrepancies by working closely with the Customer Service Representative/ Customer Account Managers assigned to the account(s).

Organizational Summary

ESSENTIAL FUNCTIONS

Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into the system accurately to ensure system integrity.

Serve as Customer and Driver’s first line of communication and refer Customer/Driver to the proper department if/when necessary (i.e. Pricing, claims, etc.).

Monitor and trace loads so that follow up can be made to Customers regarding late pickups and/or deliveries.

Assist in collecting and maintaining current Customer information in the system.

Manage EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.

Proactively work to assist others in achieving the organization's objectives.

Associates’ degree or equivalent combination of education and/or experience required.

Previous experience in transportation industry required.

Working knowledge of MS Office (Excel and Word) required.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.