Payroll Customer Service Specialist K

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JOB INFORMATION

Job Title:

Payroll Customer Service Specialist K

Job ID #

K0589

Job Family:

Specialist

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Provide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions and provide support to all employees; interpret and respond to pay related questions and conduct research and adjust pay as necessary.  Communicate and provide training regarding payroll processes.

ESSENTIAL FUNCTIONS

Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times. Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.

Research issues resulting from both written and verbal inquiries utilizing multiple resources and systems; make necessary adjustments following established procedures.

Regularly provide support to other department personnel and additional payroll functions to meet deadlines; communicate and provide informal training regarding payroll processes while supporting company initiatives. Comply with established payroll standards/policies and federal requirements.

Promote driver retention and safety.

Provide departmental support for incoming calls regarding payroll questions, as needed.

Proactively work to assist others in achieving the organization's objectives.

High School Diploma or GED

1+ years previous customer service or payroll related experience.

Exceptional verbal and written communication skills

Advanced computer skills including Microsoft Word, Excel, & Power Point

Proven ability to work in a fast-paced call center environment.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.