Detention Analyst K

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Detention Analyst K

Job ID #

K0148

Job Family:

Specialist

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Increase equipment utilization and collectible revenue by monitoring equipment activity on a daily basis.

ESSENTIAL FUNCTIONS

Audit records pertaining to company equipment while in detention status.

Review detention data based on stop-off arrival and departure records, GPS location and other dispatch records.

Review customer/driver files, validate detention time taken and ensure drivers are paid appropriately.

Request authorization from customer based on contractual agreements or on equipment/driver(s) utilized by customer.

Initiate billing process  for approved power and trailer detention time. Inform payroll of detention payout amounts for drivers.

Provide recommendations to contracts and/or pricing regarding opportunities to increase detention revenue.

Collaborate with Accounts Receivable to resolve past due detention revenue and assist with collections.

For Intermodal Detention Analysts, track and send out container dwell data.

Proactively work to assist others in achieving the organization's objectives.

Associates degree in related field or equivalent combination of education and/or experience required.

1+ years experience in billing and/or customer service and/or operations required.

Transportation industry experience preferred.

Must possess strong communication skills.

Must be detail-orientated.

Must be proficient at reviewing data from multiple sources.

Must possess strong analytical abilities.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.