Owner Operator Business Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Owner Operator Business Specialist

Job ID #

J1787

Job Family:

Professional

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Provide continuous training to strengthen the abilities of O/O Consultants. Provide guidance and direction to Owner Operators by addressing highly complex issues pertaining to business needs. 

ESSENTIAL FUNCTIONS

Answer calls/emails from owner operator contractors and provide and direct them to optimal solutions and/or problem resolutions.

Assess each situation through fact-finding research, clearly identify issues and determine appropriate resolutions.

Conduct group and individualized training for owner operators.

Review O/O rate contracts to ensure compliance with assigned LOB metrics and KNX policies/procedures.

Create metrics and reports for leadership review to understand current state with improvement opportunities.

Coordinate training schedules to meet needs of all locations for on-boarding and follow up.

Actively participate in group discussion and brainstorming sessions to help improve response time and quality of service to department customers.

Build lasting relationship with Terminal Support by weekly phone interaction.

Listen to pain points affecting our Owners and Owner Support and create solutions.

Conduct group and individualized training for Owner Operator Consultants so they can serve their Owners.

Connect regularly with assigned Owner Operator Fleet Consultant to review Most Help Needed (MHN) and discuss NSB.

Analyze our lead indicators to proactively retain our OO's (VYC, NPS, Inactive OO, Driver Facts).

Positively recognize our OO accomplishments.

Review and develop training aides for terminal leadership and staff.

Proactively work to assist others in achieving the organization's objectives.

Associates degree in business related field or equivalent combination of education and/or experience required.

2+ years' experience in customer service and/or operations and/or finance in transportation industry required.

Swift experience preferred.

Must possess outstanding written and oral communication skills.

Must be able to create, maintain and update standard work process documentation.

Must  be proficient with MS Office tools.

Must be able to provide on the job training and guidance.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.