Terminal Driver Support Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Terminal Driver Support Specialist

Job ID #

J1779

Job Family:

Operations

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.

Organizational Summary

ESSENTIAL FUNCTIONS

Respond to drivers needs and questions regarding schedule, loads, paperwork etc.

Immediately escalate calls for emergency situations involving law enforcement and/or driver compliance.

Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.

Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.

Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.

Hand off appropriate information to next shift.

Promote driver safety at all times.

Provide operational and/or administrative support to terminal leadership as necessary.

Proactively work to assist others in achieving the organization's objective.

High School Diploma or equivalent required.

Previous related experience in call center and/or transportation operations preferred.

Must have strong communication skills.

Must be able to work in high pressure situations.

Must possess strong problem solving skills.

Must be self-motivated.

Must be detail-orientated.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.