Scheduler K

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Scheduler K

Job ID #

K1711

Job Family:

Specialist

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Secure and confirm appointments that are marketable to the team.  Provide exceptional customer service with all shippers/receivers to encourage and maintain an optimistic and positive perception of our company. 

ESSENTIAL FUNCTIONS

Ensure all load information is accurate and input correctly into system.

Decrease loads with unconfirmed times by connecting with appropriate parties to promote coverage & service.

Ensure all loads are meeting service requirements as defined by the shippers/receivers expectations.

Coordinate loads with marketable times utilizing knowledge of standard transit processes/protocols.

Create and develop personal & professional relationships shippers/receivers.

Proactively communicate with operations & accounts on lane efficiencies that may effect coverage and/or service.

Ensure the correct communication lines are utilized in a timely fashion when transmitting information to others.

Proactively work to assist others in achieving the organization's objectives.

High School Diploma or GED required.

Previous customer service experience required.

Previous experience in transportation industry preferred.

Must be detail orientated.

Must be proficient with MS Office applications (excel, word, outlook, etc.)

Must possess outstanding telephone skills.

Must be able to set priorities.

Must possess excellent time management skills.

Must be able to work in a fast-paced team environment.

Must be able to adapt to changing priorities.

Must be able to work in a fast-paced team environment.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.