Account Manager K

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Account Manager K

Job ID #

K1536

Job Family:

Operations

Reports To Position:

Senior Leadership

FLSA

ADMINISTRATIVE EXEMPTION

PRIMARY PURPOSE

Provide customer account services to national, high exposure and/or major account(s). Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight.

ESSENTIAL FUNCTIONS

Address service concerns with teams and develop processes to prevent reoccurring issues.

Proactively communicate and provide creative solutions for customers when service is in jeopardy.

On-board new customers.

Ensure all info is accurate and inputted correctly and that all loads are meeting service requirements

Stay current on rates and capacity and keep other departments and/or LOB's informed.

Engage with customers and develop new business opportunities that leverage all company services.

Ensure a successful hand off to next shift and those Customer Account Managers are informed of on-going concerns.

Produce quality opportunities through lead generation.

Proactively work to assist others in achieving the organization's objective.

Bachelor's degree in business related field or equivalent combination of education and/or experience required.

1+ years' experience in Operations, Account Management and/or Sales required.

Previous experience in transportation preferred.

Must possess outstanding telephone skills.

Must be able to set priorities.

Must possess excellent time management skills.

Must be able to work in a fast-paced team environment.

Must be able to adapt to changing priorities.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.