Carrier Relations Representative

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Carrier Relations Representative

Job ID #

J0631

Job Family:

Professional

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Qualify and on-board service providers for KNX Logistics and consistently monitor to ensure continued compliance with KNX Logistics requirements.

ESSENTIAL FUNCTIONS

Conduct qualification process of service providers which includes a preliminary audit to ensure service provider is compliant with government qualifications and standards and fraud checks to confirm service provider's identity and to protect company against fraudulent scams.

Execute Onboarding Set ups and Carrier Updates, consistently meeting assigned metrics related to accuracy and within timeframe expectations.

Ensures Data Integrity >90% accuracy rate  meeting Weekly KPI's through methodical detail orientation, data entry into TMW system, and document review within Onboarding carrier profiles.

Helps reduce cost and risk exposure through diligent fraud prevention checks using all resources and execution of Fraud/Theft Prevention SOP.

Make preliminary determination regarding the transportation carrier(s) abilities based on policy amounts to meet insurance policy requirements for different carrier qualifications.

Promote strong carrier customer service with complaint de-escalation and appropriate response and/or reroute for resolution..                                                                                                                                                                                                                                      Supports with department projects and supports with carrier services & SELECT.

Back up support of data integrity PM report.

Proactively works to assist others in achieving the organization's objectives.

Associates degree or equivalent combination of education and/or experience required.

1+ years related experience required.

Must be results focused.

Must be able to set priorities.

Must possess strong attention to detail skills.

Must possess outstanding telephone skills.

Must possess excellent time management skills.

Must be able to work in a fast-paced team environment.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.