Service Truck Technician

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Service Truck Technician

Job ID #

J1252

Job Family:

Technician

Reports To Position:

Senior Leadership

FLSA

MOTOR CARRIER EXEMPTION

PRIMARY PURPOSE

Provide technical expertise for off-site breakdowns and repairs; understand all aspects of roadside tractor and trailer repairs, including cause and effect, troubleshooting protocols to ensure maximum equipment efficiency and safety. Perform minor repairs and provide direction to drivers for next steps on major repairs.

ESSENTIAL FUNCTIONS

Troubleshoot simple and complex electrical and mechanical issues on a wide variety of tractor and trailer systems, effectively focusing on root causes rather than symptoms to ensure permanent fixes.

Identify and isolate non-diesel repair or maintenance items (e.g. trailer, tires, etc), and ensure the issue is fixed by appropriate personnel in a timely manner.

Repair stranded vehicles roadside and strive to get them returned to service in the fastest, safest way possible.

Understand Original Equipment Manufacturers (OEM) parts, needs, warranty and processes to obtain the correct parts in a timely manner. Responsible for on-truck parts inventory.

Complete all required records in computer systems to create historical records on company equipment.

Utilize computer programs to track various info such as Asset Tracking, Work Order Management, Parts Management, etc.

Maintain a clean and safe work area compliant with OSHA and company regulation and policy.

Assist with moving equipment around the yard, as necessary.

Proactively work to assist others in achieving the organization's objectives.

High School Diploma GED or graduation from trade/technical school preferred.

Additional technical school education may substitute for required experience.

Drivers license required.

3+ years of heavy equipment/mechanic related experience.

Must possess the skills required to accomplish the essential job duties.

Demonstrated/proven superior customer service skills

Maintain valid drivers license

Ability to read and understand repair manuals

Understanding and ability to complete/fill tags and repair orders

Ability to use and learn various diagnostic software used on tractor/trailers.

May be required to acquire and maintain a Class A commercial driver's license (based on service truck set-up).

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.