Regional Technical Consultant/Learning Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Regional Technical Consultant/Learning Specialist

Job ID #

J1171

Job Family:

Professional

Reports To Position:

Senior Leadership

FLSA

ADMINISTRATIVE EXEMPTION

PRIMARY PURPOSE

Serve as the assigned regional technical expert for all complex electrical and mechanical matters. Consult with shop leadership and area maintenance directors to continuously advance technician development within his/her assigned region using Instructor-Led Training (ILT) and Web-Based Training (WBT) programs. Provide technical expertise to build complicated curriculums for existing and emerging technologies.

ESSENTIAL FUNCTIONS

Provide advanced-level technical expertise to aid in the resolution of region-wide maintenance anomalies. Rapidly escalate and resolve issues with fleet wide impact.

Collaborate with the Director of Training Operations and Compliance to design, develop, implement and evaluate complex curriculums on emerging technologies. Create and maintain advancement of technician development in all assigned regional shops. Identify areas for improvement and implement new training programs to address identified areas.

Manage WBT course requirements for all assigned shops within designated region. Maintain all training records and tracking to be entered into the company's Learning Management System (LMS) system. Document completed training and monitor incomplete courses, assignments, quizzes and course work. Follow up with technicians to ensure training is completed as assigned. Ensure all appropriate documentation is entered into Learning Management System (LMS).

Regularly evaluate all technician development programs to determine relevance, accuracy, and alignment with existing equipment maintenance needs as well as the maintenance needs involved with future equipment purchases.

Enhance safety awareness through all training activities in regional shops; promote and check to ensure safe work environments within designated region. Conduct and oversee Occupational Safety and Health Administration (OSHA)/Environmental Protection Agency (EPA) facility inspection reviews at assigned shops.

Audit repairs that are being made to ensure quality maintenance on all equipment. Assist technicians and supervisory personnel in troubleshooting and in repairs of chronic equipment problems; report chronic deficiencies found to appropriate leadership. Report any and all equipment concerns that could affect warranty dollars recovery or failures in equipment that need immediate attention.

Maintain personal skill levels and stays current with industry technologies and initiatives.

Proactively work to assist others in achieving the organization's objectives.

High school diploma or equivalent required.

Will be required to previously have or obtain within 90 days of hire the Master Heavy Duty Automotive Service Excellence (ASE) certification.

L2 Advanced Engine Diagnostic (ASE) certification preferred.

10+ years of hands-on experience diagnosing and repairing mechanical and electrical systems on heavy duty Transportation Industry equipment.

Must be highly skilled w/multiple Original Equipment Manufactured (OEM) vehicles which could include Wabash, Great Dane, Freightliner, Kenworth, etc.) and product manufacturers (e.g. Bendix, Meritor, Eaton, Fontaine, Webasto, Cummins, etc.)

Supervisory experience required.

Knowledge of training techniques with ability to transfer knowledge

Ability to design and develop training materials to effectively provide skills development opportunities to designated employee group

Supervisory skills with ability to successfully lead and develop employees

Computer skills to include Word, Power Point and Excel

Good verbal and written communication skills

Mechanical, technical, electrical, air conditioning and micro processor diagnostic reader skills.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.