Logistics Transportation Coordinator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Logistics Transportation Coordinator

Job ID #

J1069

Job Family:

Professional

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Route, dispatch, track and trace shipments for KNX Logistics.  Provide outstanding customer service as first point of contact for customers.

Organizational Summary

ESSENTIAL FUNCTIONS

Utilize network balance capacity tools and knowledge of customer wide networks and transportation modes (OTR, LTL, Rail, Drayage, Ocean Containers, Parcel and Warehousing) to align available capacity with customer needs.

Tailor load scheduling to ensure all customer requirements are met.

Pro-actively communicate daily capacity needs/opportunities to appropriate leadership.

Schedule and/or reschedule delivery appointments for all loads.

Accept or decline loads based on direction from designated Logistics personnel and enter loads from customer tenders into system (TMS or Select).

Provide backup support for load planning as needed.

Work with designated department personnel to successfully dispatch loads.

Identify pick up and delivery opportunities which assist in meeting customer needs and transport freight in a safe and timely manner.

Monitor and report daily pick-ups and deliveries; anticipate, provide and facilitate problem resolution on all shipment issues in order to meet or exceed satisfaction of carriers, shippers and customer teams.

Conduct follow up and update designated personnel and leadership on problem loads and actions that have been taken.

Communicate with carriers, shippers and customer teams to ensure trucks are properly loaded and unloaded; provide detailed directions/instructions to carriers as needed. Update receivers and customers on load status as appropriate.

Investigate product overage, shortage and damage; complete appropriate documentation.

Proactively work to assist others in achieving the organization's objectives.

SELECT-LOGISTICS

Confirm capacity for digital product bookings (DAT, Truckstop and Select Offers).

SELECT-LOGISTICS

Coordinate transfer of information to appropriate Transportation Analysts.

SELECT-LOGISTICS

Reset failed loads and communicate with the team and assigned brokers.

SELECT-LOGISTICS

Assist with carrier updates related to digital product bookings.

SELECT-LOGISTICS

Monitor the Select mailbox and resolve issues or forward to appropriate individual(s).

Associates degree or equivalent combination of education and/or experience required.

2+ years experience and/or training within logistics, transportation and/or customer service required.

Must possess basic understanding/knowledge of the transportation industry.

Must be able to read and interpret documents such as safety rules, operating/maintenance instructions and procedure manuals.

Must be able to write routine reports and correspondence.

Must have basic knowledge/familiarity with MS Office.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.