Risk Management System Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Risk Management System Specialist

Job ID #

J0837

Job Family:

Professional

Reports To Position:

Senior Leadership

FLSA

ADMINISTRATIVE EXEMPTION

PRIMARY PURPOSE

Accommodate in the stable operation of risk management software to meet the technology needs of the Risk Management department; plan, develop, maintain, provide first-level technical support and provide resolution for operational system issues.

ESSENTIAL FUNCTIONS

Monitor overall functionality of risk management systems.

Perform technical administrative tasks on a daily basis to ensure a highly reliable and highly available risk management system; making sure claims reports are transferring into the Risk Management Information System (RMIS) from AS400 properly and answering RMIS error related emails along additional duties that might be assigned.

Research current system functional errors/issues; perform miscellaneous basic IT functions such as troubleshooting to determine source of malfunction.

Provide immediate resolution; collaborate with internal IT department personnel and RMIS vendor representatives when escalating more serious issues.

Perform functional modifications within risk management system to enhance system functionality and support overall business and department runs efficient; create and modify tabs, fields, form letters, events and notification as requested by management.

Assist with implementations of system upgrades and new technology advancements as necessary.

Respond to internal department requests for various risk management reports; create, run reports and distribute to designated department personnel.

Complete special projects as requested by management; projects may include, but are not limited to, ensuring checks are printing properly from RMIS and implementing functional changes to the system.

Monitor and review risk management documents within Documentum system; collaborate with department personnel to determine necessity of existing documents and delete unneeded documents from Documentum.

Proactively work to assist others in achieving the organization's objectives.

Associates degree or equivalent combination of education and/or experience required.

2+ years' in a position/field requiring computer-based technical skills.

1 year experience working in a Risk Management Information System (STARS RMIS) experience preferred.

Risk management or claims processing experience required.

Must posses solid technical skills with the ability to research and resolve problems of a technical nature.

Must hold advanced knowledge of various computer operations with a strong aptitude for troubleshooting system issues and good analytical decision-making.

Must posses general understanding of claims processing.

Must posses good communication skills.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.