Service Planner

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JOB INFORMATION

Job Title:

Service Planner

Job ID #

J0472

Job Family:

Specialist

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed out equipment with outside vendors.

Organizational Summary

ESSENTIAL FUNCTIONS

Processes work orders.

Communicates with Safety/Service Providers about work order write-ups.

Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).

Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads.

Inspect all repair orders for info on warranty repairs and make sure all repairs are put under the proper reason code,

Coordinate as required with the warranty department to ensure all units outsourced for repair are under warranty.

Maintain and update the shop DNR work log.

Handle all shop calls for units in and out of shop for repair.

Coordinate with the Onroad department and handle all road calls within 75 miles of the shop.

Provide all Owner Operators copy of a completed repair order when repairs have been completed.

Work with the Parts department and make sure all parts are ordered for units needing repair.

Proactively work to assist others in achieving the organization's objectives.

High School diploma or equivalent required.

1 year experience service planning, preferably in a heavy truck environment required.

Experience in warranty, service writing, technician, or administration in a mechanical related field preferred.

Must posses mechanical knowledge of DOT approved equipment.

Must posses superior customer service skills.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.