On-Site Leader

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

On-Site Leader

Job ID #

J0328

Job Family:

Operations

Reports To Position:

Senior Leadership

FLSA

EXECUTIVE EXEMPTION

PRIMARY PURPOSE

To coordinate and implement systems to maximize the utilization of the company's assets while working in an assigned customer's environment.

Organizational Summary

ESSENTIAL FUNCTIONS

Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions.

Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers.

Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth.

Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible KNX planning centers to ensure customer commitments are being met.

Assist in collecting and maintaining current customer information in the system.

Work with all KNX internal departments to resolve customer or company issues when necessary.

Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on KNX and transportation operations.

Generate appropriate reports regarding service, including but not limited to OS&D, accessorial, etc, and assist in evaluating cost factors associated with business.

Proactively work to assist others in achieving the organization's objectives.

Bachelors degree or equivalent combination of education and/or experience required.

2+ years of customer service, planning or driver management experience required,

Transportation experience preferred.

Must be able to work under stress while remaining professional at all times.

Must be proactive and work efficiently independently with no supervision.

Must possess good communication skills.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.