Senior Customer Account Leader

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Senior Customer Account Leader

Job ID #

J0317

Job Family:

Operations

Reports To Position:

Executive Leadership

FLSA

EXECUTIVE EXEMPTION

PRIMARY PURPOSE

Provide strategic leadership to National Customer Account teams and focus on increasing profitability.

Organizational Summary

ESSENTIAL FUNCTIONS

Provide strategic leadership to national customer account teams.

Provide career development opportunities through work assignments and/or other training opportunities.

Manage resources to provide proper staffing, equipment and communication capabilities.

Provide innovative solutions while developing customer strategies.

Obtain customer insights data from different sources.

Provide insights and foresights for clients and internal projects.

Analyzes customer data to identify trends, statistics, and issues.

Generates concise and actionable insights based on data analysis.

Identifies positive and negative customer satisfaction patterns.

Stay current with industry trends and technology.

Proactively work to assist others in achieving the organization's objectives.

Bachelor's degree in business or equivalent combination of education and/or experience required.

3+ years' experience in customer service, customer relations or sales required.

Previous experience in transportation industry required.

Must be able to demonstrate solid judgment and discretion while creating solutions and provide problem resolution to complex issues/circumstances.

Must be able to lead, influence and motivate employees at all levels in a cross functional, diverse and changing environment.

Must possess exceptional interpersonal, decision making and analytical abilities with a creative approach to problem solving.

Must have strong decision making skills with and able to negotiate effectively.

Must be experienced in preparing and delivering compelling arguments and presentations in a way that impacts and influences others and successfully builds coalitions for key initiatives.

Must possess strong analytical skills.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.