ECT Planner

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JOB INFORMATION

Job Title:

ECT Planner

Job ID #

J0202

Job Family:

Operations

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Resolve immediate concerns related to driver and/or customer issues for loads in transit.

Organizational Summary

ESSENTIAL FUNCTIONS

Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.

Monitor loads and resolve issues that may affect the scheduled delivery/pickup times.  Proactively inform customer accounts and/or customer of changes.

Resolve driver issues within authorized limits.

Use Micromap and plan next day loads as needed.

Provide daily summary of shift activity and ensure assigned Planners are informed of on-going concerns.

Proactively work to assist others in achieving the organization's objectives.

High School Diploma or equivalent required.

Previous driving experience or customer service experience required.

Must have strong communication skills.

Must be able to work in high pressure situations.

Must possess strong problem solving skills.

Must be detail-orientated.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.