Extended Coverage Team Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Extended Coverage Team Specialist

Job ID #

J0200

Job Family:

Operations

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.

Organizational Summary

ESSENTIAL FUNCTIONS

Fuel and route Drivers while promoting the safety of drivers.

Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.

Resolve driver issues within authorized limits.

Use Micromap and plan next day loads as needed.

Work with other Terminal ECT members in drivers' and customers' special needs/requests as it relates to load planning.

Resolve load targets and ensure on time delivery.

Monitor loads and resolve issues that may affect the scheduled delivery/pickup times.  Proactively inform customer accounts and/or customer of changes.

Communicate effectively and professionally with Customers, Operations Drivers and all levels of leadership.

Respond to drivers and other terminal needs and assist with emergency situations if the need arises.

Understand and support company policies.

Proactively work to assist others in achieving the organization's objectives.

INTERMODAL

Work with all railroads to resolve issues such as Hazmat billing, billing issues, set outs as well as any issues that come up with the railroads.

High School Diploma or equivalent required.

Previous driving experience and/or operations, and/or customer experience required.

Must have strong communication skills.

Must be able to work in high pressure situations.

Must possess strong problem solving skills.

Must be self-motivated.

Must be detail-orientated.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.