Claims Examiner 3

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Claims Examiner 3

Job ID #

J0803

Job Family:

Professional

Reports To Position:

Senior Leader

FLSA

ADMINISTRATIVE EXEMPTION

PRIMARY PURPOSE

Manage auto property damage and bodily injury claims from initial investigation through evaluation and final settlement, ensuring compliance with company standards and regulatory requirements.

Incumbents have up to $50,000 reserve authority; $25,000 settlement authority and $20,000 payment authority. Incumbents focused on workers' compensation have up to $100k in total incurred authority.

ESSENTIAL FUNCTIONS

Investigate, document, evaluate, and resolve property damage and bodily injury claims per KNX Best Practices.

Deliver high-quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management.

Collaborate with independent adjusters, third party administrators (TPAs'), claimants and attorneys to effectively assess and mitigate claims.

Establish and maintain reserves based on initial evaluation and claim developments.

Assess claim exposure and prepare detailed written recommendations as needed.

Participate in proactive claim reviews to identify early resolution opportunities and reduce risk.

Support organizational goals by actively assisting team members and promoting a collaborative work environment.

Proactively work to assist others in achieving the organization's objectives.

WORKERS COMP INJURY

WORKERS COMP INJURY Handle all complex claims in multiple state jurisdictions.

WORKERS COMP INJURY

WORKERS COMP INJURY Stay current through completing continuing education on federal, state and local work injury laws.

Bachelors' degree in related field or equivalent combination of education and experience required.

3+ years' experience in insurance/claims required.

Must possess strong investigative skills with the ability to achieve optimal conflict resolutions.

Must have excellent negotiation and customer service skills, ensuring fair outcomes and positive experiences.

Must be proficient written and verbal communication, adept at presenting data and insights to audiences with varying level of technical expertise.

Must be committed to fostering a culture of trust, safety, and ethical standards in all professional interactions.

Must be highly adaptable, able to work independently or collaboratively within dynamic team environments.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.