Cargo Disposition Coordinator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Cargo Disposition Coordinator

Job ID #

J0077

Job Family:

Specialist

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Coordinate disposition of product refused by customer or left on trailers by customers. Investigate and perform data gathering activities. Oversee multiple open delivery discrepancies at any one time including Refrigerated, Dry, Flatbed, Rail and Logistics loads.

ESSENTIAL FUNCTIONS

Manage, control and monitor delivery discrepancies until the company has been relieved of control of the product by the customer.

Ensure customers are appropriately billed for expenses related to agreed upon services rendered (i.e. re-delivery fees, destruction charges, storage fees, other accessorial charges, etc.).

Respond to incoming phone calls, e-mails or messages from Drivers (Company or Owner Operator) related cargo discrepancies at delivery.

Monitor freight disposition queues regularly. Maintain key performance metrics.

Evaluate refused freight and use Best In Class customer service to coordinate with designated department personnel the disposition of refused freight for timely resolution.

Verify and document proper handling of disposition in appropriate systems of record and various customer websites/portals.

Authorize and control costs associated with delivery discrepancies by negotiating with customers, third party vendors and the company's designated internal department personnel.

Make effective and appropriate economic decisions based upon the communications and data gathered.

Contact all parties involved and obtain updates regarding disposition of refused freight on the day of the reported incident.

Communicate and provide updated claim information and instruction of freight per shipper's specifications; enter customer comments into computer system.

Properly notate and document all charges being assessed to ensure proper billing and recovery of charges.

Manage and maintain queue of open claims waiting for billing to process.

Communicate with billing department to ensure timely application of charges.

Proactively work to assist others in achieving the organization's objectives.

INTERMODAL

Thoroughly investigate, retain documents for, and properly document any and all details of any discovered seal breaches on intermodal loads.

INTERMODAL

Coordinate with cargo claims to ensure the filed claim meets railroad requirements.

INTERMODAL

Open a claim file and properly store all related investigation materials in claim files in preparation of potential future claims and to posture Swift for more successful subrogation recovery from rail.

High School Diploma or equivalent required.

1 year experience in customer service or similar experience required.

Must possess excellent multi-tasking skills.

Must possess strong data entry skills.

Must be able to handle a high call volume and recognize the need for follow up verses answering inbound calls when volumes are high.

Must have exceptional customer service and communication skills.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.