Cargo Claims Examiner 1

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Job Title:

Cargo Claims Examiner 1

Job ID #

J0073

Job Family:

Specialist

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Investigates and evaluates claims. Manage pending files focusing on effectively balancing expenses and timely resolutions. Works closely with and receives direction/guidance from more senior examiners and/or leadership.

ESSENTIAL FUNCTIONS

Investigate and determine contractual liability.

Conduct negotiations and establish reserve and/or claim settlement up to authorized amount.

Examine customer claims of overage, shortage, and damaged products/loads, including minor to major accidents.

Review, assess, and apply the contractual language between the freight client and the company to best determine liability, damage amount including limits of liability, financial impact and all other aspects of the freight claim in the best interest of the company.

Become familiar with statutes that are shaping the freight claims landscape like Carmack and the Food Safety and Modernization Act (FSMA).

Determine causation, liability, extent of damages, opportunities for mitigation and effective utilization of the freight and equipment involved to bring about the successful settlement of the freight claim.

Ensure that each file has the proper documentation to support the finalization of the claim.

Investigate the causation of the claim and coordinate with sales, customer service, operations and the freight client to determine the root cause and reduce/eliminate further reoccurrences of the issues at hand.

Manage claims for and develop relationships with a dedicated group of freight clients to bring about the successful resolution of their freight claims.

Effectively maintain a diary and monitor plans of action on each claim assigned through the claims management software.

Proactively work to assist others in achieving the organization's objectives.

Associate's degree or equivalent combination of education and/or experience required.

1+ years experience in insurance industry required.

Must possess excellent communication and phone skills.

Must possess exceptional organizational and time management skills.

Must be self motivated with professional attitude.

Must have excellent data entry skills.

Must be knowledgeable of Microsoft Suite applications (Word, Excel) and AS400.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.