Accounts Receivable Analyst

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JOB INFORMATION

Job Title:

Accounts Receivable Analyst

Job ID #

J0016

Job Family:

Professional

Reports To Position:

Senior Leadership

FLSA

PRIMARY PURPOSE

Analyze and collect receivable balances for a mid-size portfolio with varying degrees of complexity - identifying, validating, and resolving customer balances and deductions for timely resolution.  Obtain payment/resolution on accounts to maximize cash flow.

ESSENTIAL FUNCTIONS

Manage assigned portfolio(s) using an analytical approach that is systemized and sustainable.

Adhere to department workflow standards, maximize utilization of receivables management software/collection tools, and organize applicable documentation necessary to collect payment.

Identify and facilitate resolution with customer and other company departments providing guidance on complex issues for problem resolution, including short-pays, credits, and fully open invoices, as well as in Electronic Data Interchange (EDI) transmissions, missing invoices/documentation, rate and accessorial disputes.

Communicate effectively to internal and external customers, leadership team, and coworkers to maximize productivity, issue resolution and effectiveness.

Escalate issues to leadership team, sales or credit when facilitation towards resolution is needed.

Professionally handle incoming calls from customers including returning calls and expediting requests in a timely manner.

Respond timely and appropriately to internal and external customer emails.

Maintain current contact information and customer specific instructions for accounts in portfolio and promote invoice delivery and payment methods advantageous to the Company.

Build effective working relationships with key customer contacts - both internal and external and continuously work to improve A/R processes through technology or quality improvements.

Proactively work to assist others in achieving the organization's objectives.

High School Diploma or equivalent required.

Bachelors preferred.

2+ years' of commercial collections or commensurate office experience required.

Must possess good communication skills.

Must be able to work on multiple tasks and deadlines.

Must be able to work in a fast-paced environment.

Must be self-motivated.

Must be able to work in a team environment.

Must possess strong excel skills.

The Company is an equal employment opportunity employer.  The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.